Support & help
We've got answers — and if you need a person, we're here.
Frequently asked questions
How does Tazbeat work?
You choose a service and provider, book and pay safely via escrow, and the money is only released once the job is done.
When does the app launch?
We're preparing to launch soon. Join the waitlist and we'll notify you the moment we go live in your area.
How is my money protected?
Payment is held in escrow and only released to the provider after you confirm the service was done right.
How do refunds and cancellations work?
Cancel 24 hours or more before the start: full refund. Less than 24 hours before it starts: 50% refund. After the job starts or a no-show: no refund. If the provider cancels or can’t perform, you get a full refund. Some services may show their own policy before you book.
What payment methods can I use?
In Egypt you’ll be able to pay by card (Visa, Mastercard, Meeza), mobile wallets (Vodafone Cash, Orange Money), InstaPay. The available options appear at checkout.
What if the work isn’t right or something gets damaged?
Raise it in the app — your payment stays in escrow for 6 hours after completion so you have time to report a problem. Report service issues or property damage within 5 hours, with photos. We help collect evidence and reach a fair outcome.
How do I become a provider on Tazbeat?
Open your shop in the app, and set your services, prices, and hours.
As a provider, when do I get paid?
Once the job is marked complete and a 6-hour hold passes with no valid dispute, your payment is released to your verified bank account. You’ll need to finish verification (including bank details) to receive payouts.
Is my personal data safe?
Yes. You chat and book in-app, so you don’t have to share your phone number with strangers. We handle your data under data-protection law, and you can request a copy or deletion of your data at any time.