Service Conditions

Tazbeat Booking, Payment, Cancellation, and Service Conditions

1. Relationship Between the Terms and These Conditions

These Tazbeat Booking, Payment, Cancellation, and Service Conditions (the “Conditions”) apply when a user lists, requests, books, confirms, pays for, performs, modifies, cancels, disputes, or reviews a service through the Platform.

The Platform Terms of Use (the “Terms”) continue to apply to all Platform use. The Privacy Policy also applies to all data processing. If there is a conflict:

• the Conditions govern booking, payment, cancellation, refund, payout, and service-performance matters; and
• the Terms govern general account, content, IP, platform-access, and liability matters,

unless mandatory Applicable Law requires otherwise.

Capitalised terms not defined here have the meanings given in the Terms.

2. Scope of Services and Marketplace Model

Tazbeat is a two-sided marketplace for home services, hand-worker services, maintenance, repair, installation, and related service categories that may be introduced, changed, limited, or removed over time.

2.1 Contract Structure

Unless otherwise stated by mandatory law or a specific country addendum:

• the Consumer contracts with the Provider for the actual delivery of the booked service; and
• Tazbeat facilitates the booking flow and may facilitate messaging, payment collection, escrow, support, fraud prevention, refunds, and dispute intake.

2.2 Independent Providers

Providers are independent businesses or independent service providers. Tazbeat does not supervise each Provider’s work on-site and does not become a party performing the underlying service merely by making the Platform available.

2.3 Country-by-Country Rollout

Services, prices, payment methods, payout methods, taxes, legal notices, booking rules, cancellation settings, and support processes may vary by country, feature rollout stage, or service type.

Only the services, countries, and transactional options shown as available in-app at the time of booking are offered.

3. Listings, Availability, and Provider Information

Providers must ensure that every listing, shop page, and service page is accurate, lawful, and not misleading.

Each Provider is responsible for ensuring that the following are correct and current:

• service description and scope of work;
• pricing basis (fixed, hourly, daily, per-unit, or otherwise);
• qualifications, tools, licences, insurance, and experience where relevant;
• service area, country, city, and availability;
• house rules, preparation requirements, exclusions, and materials requirements;
• additional charges, deposits, taxes, or call-out fees, if any; and
• any safety warnings, access restrictions, or special conditions.

Tazbeat may remove, edit, or reject listings that are inaccurate, unsafe, unlawful, incomplete, or inconsistent with Platform rules.

4. Search, Booking Requests, and Acceptance

4.1 Search and Discovery

Consumers may browse or search services using categories, filters, location/country restrictions, preferences, ratings, pricing signals, availability, or other ranking factors.

Search results are dynamic and may change at any time.

4.2 Booking Requests

A booking may involve one or more of the following stages, depending on the service flow enabled in the Platform:

• inquiry or pre-booking communication;
• booking request;
• review and confirmation by the Consumer;
• acceptance or confirmation by the Provider;
• payment authorization or capture, where enabled;
• booking creation and status updates;
• service completion and review.

A Consumer is responsible for carefully reviewing the service details before submitting a booking request or confirming payment.

4.3 Provider Acceptance

A booking is not binding on the Provider until it is accepted or otherwise confirmed in the Platform, except where the booking flow expressly states that the Consumer is booking an instantly-confirmed service.

Providers are not required to accept every request, but they must not reject bookings on unlawful discriminatory grounds.

4.4 Booking Validation

Tazbeat may apply automated or manual validation before a booking is created, including checks on:

• address completeness;
• schedule conflicts or availability;
• pricing logic;
• service area eligibility;
• country-of-residence and country-of-service restrictions (including country-of-residence mismatch);
• account status;
• payment method validity;
• fraud, abuse, or security risk.

Tazbeat may refuse, pause, or cancel a booking if validation fails.

5. Consumer Responsibilities

Consumers must:

• provide accurate booking information, including contact details, address, access requirements, and any relevant safety or job details;
• ensure that the requested service is lawful and suitable for the location;
• be available, or ensure authorised access is available, at the agreed time where in-person access is required;
• disclose known hazards, restrictions, building rules, animals, unsafe conditions, or special access requirements;
• treat Providers respectfully and lawfully;
• refrain from using the Platform to obtain quotations or contact details for off-platform circumvention.

Consumers are responsible for any inaccurate or incomplete instructions they provide and for any failure to prepare the location or grant access.

6. Provider Responsibilities

Providers must:

• perform booked services with reasonable care, skill, professionalism, and punctuality;
• comply with all Applicable Law, licensing, permit, insurance, tax, employment, and safety obligations;
• attend with appropriate tools, materials, staff, and qualifications for the booked service unless the listing clearly states otherwise;
• hold valid public liability insurance where they offer in-home or on-site services — Tazbeat may make insurance mandatory for specific high-risk categories and will communicate such requirements through category guidelines;
• promptly communicate if a service cannot be fulfilled as booked;
• avoid misleading claims about qualifications, results, pricing, or materials;
• comply with Platform restrictions on prohibited jobs, unsafe work, off-platform conduct, or payment circumvention;
• ensure that any subcontractors, workers, or assistants are appropriately supervised and lawfully engaged; and
• not demand or accept off-platform cash payments for scope changes — any revised scope and pricing must be documented and, where supported, approved through the Platform.

Providers are responsible for the conduct of anyone they send to perform the service.

7. Pricing, Promotions, Additional Charges, and Currency

7.1 Pricing Display

The price displayed in a listing or checkout flow may include:

• base service price;
• time-based or unit-based pricing;
• smart or demand-based pricing adjustments, where enabled;
• promotional discounts;
• call-out fees or travel fees;
• optional extras;
• taxes or fees where required to be shown upfront; and
• Tazbeat fees or payment-processing fees where applicable.

7.2 Binding Price

The price shown to the Consumer at the final booking confirmation or checkout screen is the operative booking price, subject only to:

• clear user-selected add-ons;
• lawful taxes or mandatory charges that were not reasonably determinable earlier;
• booking modifications agreed through the Platform; or
• error correction where a price was obviously incorrect and the Consumer should reasonably have recognised the error — obvious pricing errors do not bind Tazbeat or the Provider.

7.3 Promotions and Discounts

Promotions, discount codes, campaign prices, referral credits, and wallet credits may be limited by country, service category, expiry date, first-use status, payment method, fraud rules, or minimum booking values. Tazbeat may revoke a promotion where it was applied in breach of its rules.

7.4 Currency

Prices may be displayed in one or more currencies. If the Platform supports multi-currency display, converted values are estimates unless the booking checkout expressly states the settlement currency and amount.

The booking currency shown at checkout governs settlement, refunds, and accounting unless mandatory law requires otherwise.

8. Payment Terms

8.1 When Payment Is Required

Where payment features are enabled, Consumers may be required to pay at or before booking confirmation. Some services or markets may support alternative flows, including payment authorisation, deferred capture, wallet funding, or other methods shown in-app.

8.2 Payment Methods

Supported payment methods in Egypt include:

Additional or alternative methods may be shown in-app subject to geographic eligibility, fraud controls, and payment-provider rules.

8.3 Authorisation and Capture

By confirming a payable booking, the Consumer authorises Tazbeat or its payment service providers (including Paymob) to:

• verify the payment method;
• place an authorisation hold;
• capture the relevant amount;
• retry collection where permitted by law and disclosed at checkout;
• process adjustments arising from booking modifications, approved charges, refunds, or disputes.

8.4 Stored Credentials and Verification

If the Platform supports saving payment methods, the Consumer authorises secure tokenised storage through approved providers. Tazbeat does not store raw card data in its own database.

Tazbeat may require additional verification, 3DS or equivalent authentication, or identity checks before accepting payment.

8.5 Failed or Reversed Payments

If a payment fails, is reversed, is disputed, or is clawed back after booking confirmation, Tazbeat may:

• pause or cancel the booking;
• suspend access to certain features;
• recover amounts due by lawful means;
• offset refunds, credits, or payouts;
• report relevant information to payment partners or support teams.

8.6 Buy Now, Pay Later (BNPL)

Where BNPL options (such as valU or Shahry) are available at checkout:

1. Separate credit agreement: BNPL is a credit product issued by an independent licensed finance company, not by Tazbeat. By selecting a BNPL option, you enter a separate instalment credit agreement directly with the BNPL provider. Tazbeat is not a party to that agreement and is not responsible for its interest rates, fees, repayment schedules, or credit approval decisions.
2. Credit eligibility: BNPL availability is determined by the BNPL provider, not by Tazbeat. Tazbeat does not guarantee that any user will be approved for BNPL financing.
3. Booking obligation vs. credit obligation: Your booking obligation to the Provider is separate from your repayment obligation to the BNPL provider. A booking cancellation or refund from Tazbeat does not automatically release your instalment repayment obligations to the BNPL provider — consult the BNPL provider’s own terms for how refunds are handled in their system.
4. Data sharing: To process a BNPL payment, Tazbeat may share booking amount, Consumer identity data, and transaction reference with the selected BNPL provider in accordance with the Privacy Policy.
5. Not available for subscriptions: BNPL payment methods may not be used for recurring subscription billing.

9. Escrow, Release of Funds, and Provider Payouts

9.1 Escrow Model

If enabled in a given market or for a given service type, funds collected from the Consumer may be held in escrow or a similar safeguarded holding structure during the booking and service-delivery lifecycle.

9.2 Release Timing

Unless a different timing is shown in-app or set in a country addendum, funds will be released to the Provider after:

• service completion is recorded in the Platform; and
• a 48-hour post-completion hold period has elapsed without a valid dispute being raised by the Consumer.

The 48-hour hold gives Consumers a window to raise material service complaints before funds leave escrow. Tazbeat may extend this hold if a dispute is opened in accordance with §13.

9.3 Payout Eligibility

Providers may only receive payouts if they:

• have completed required verification steps, including bank account verification;
• have a valid supported payout method on file;
• satisfy fraud, compliance, and minimum-balance checks; and
• are not subject to account holds, open disputes, sanctions, chargebacks, or investigations.

9.4 Payout Delays and Holds

Tazbeat may delay or withhold payouts where reasonably necessary for fraud prevention, compliance, dispute handling, technical failures, reserve management, regulatory requirements, or collection of amounts owed to Tazbeat.

10. Booking Changes and Rescheduling

Consumers and Providers should use the Platform to request and document any booking modification, including changes to:

• date or time;
• address or access requirements;
• service scope;
• materials or extras;
• price-affecting quantities or duration.

A requested modification is not effective until accepted in the Platform by the relevant party or otherwise confirmed by Tazbeat where operationally necessary.

If a requested change materially alters the booking, Tazbeat may require a new price, new payment authorisation, revalidation, or cancellation/rebooking flow.

11. Cancellations, No-Shows, and Refunds

11.1 General Rule

The cancellation and refund outcome for a booking is determined by the following order of priority:

1. mandatory Applicable Law — including any right of withdrawal applicable to distance contracts under Egyptian Consumer Protection Law No. 67 of 2006 and its Executive Regulations, which is preserved and is not reduced by these Conditions;
2. a country-specific addendum or regulated-service rule;
3. a service-specific or Provider-specific cancellation policy shown clearly before booking confirmation;
4. if none of the above applies, the Standard Tazbeat Cancellation Policy in §11.2 below.

Where Egyptian law or the law of the user’s jurisdiction grants a mandatory right of withdrawal from a distance contract, nothing in these Conditions reduces or eliminates that right. Where such withdrawal applies, the applicable refund will follow the mandatory legal rule, not the standard Tazbeat policy.

11.2 Standard Tazbeat Cancellation Policy

Unless a different policy is clearly disclosed before booking, the following default rules apply:

• Cancellation 24 hours or more before the scheduled start: full refund of the booking amount, excluding any non-refundable third-party processing fee only where allowed by law and clearly disclosed at checkout.
• Cancellation less than 24 hours before the scheduled start but before the service begins: refund of 50% of the booking amount; the retained 50% compensates the Provider for scheduling commitment, preparation, and operational costs.
• Cancellation after the service has started, or Consumer no-show: no refund, except where the Provider agrees otherwise, Tazbeat determines there was Provider fault, or mandatory law requires a refund.
• Provider cancellation, inability to attend, or material failure to perform: full refund to the Consumer and, where appropriate, rebooking support, credits, or account action against the Provider.
• Tazbeat cancellation for fraud, safety, legal, or compliance reasons: refund outcome determined case-by-case, acting reasonably, lawfully, and with regard to consumer-protection obligations.

11.3 Provider-Specific Policies

Tazbeat may allow Providers to choose from approved cancellation-policy templates or policy bands, subject to country law and Platform controls. If enabled, the applicable policy must be clearly shown to the Consumer before booking confirmation.

11.4 Rescheduling Instead of Cancellation

A reschedule request may be treated differently from a cancellation if the Provider accepts the new slot and any price adjustment is approved through the Platform.

11.5 No-Shows and Access Failure

The following constitute Consumer no-show or failed access, which may reduce or eliminate refund rights where lawful:

• no authorised person is present at the booked address 15 minutes after the scheduled start time, provided the Provider has attempted to make contact through the Platform or by phone during that period before marking a no-show;
• the Consumer refuses access after the Provider arrives;
• the booking details provided are materially wrong; or
• the work cannot begin due to undisclosed hazards, building restrictions, or missing approvals attributable to the Consumer.

Providers must document no-show attempts (timestamp, contact log) through the Platform to support any resulting refund decision.

11.6 Emergency and Force-Majeure Situations

Tazbeat may apply exceptions where cancellation, lateness, or non-performance results from serious illness, accident, extreme weather, government restrictions, civil disruption, safety incidents, or other events beyond reasonable control, subject to supporting evidence where appropriate.

12. Service Delivery, Access, Lateness, and Completion

12.1 Access and Preparation

Consumers must ensure the Provider can safely access the site and perform the booked service.

12.2 Lateness

Providers should use reasonable efforts to arrive on time. If a Provider is materially delayed, the Provider must notify the Consumer through the Platform or by an approved communication method.

12.3 Partial Completion or Additional Work

If the job changes materially after arrival because of facts not disclosed in the booking, the Provider must not pressure the Consumer into off-platform payment for the additional work. Any revised scope and pricing must be documented and, where supported, approved through the Platform before additional work begins.

12.4 Completion Recording

The Platform may allow completion confirmation by the Provider, the Consumer, both parties, or automated workflows. Completion status affects payout timing, review eligibility, dispute windows, and refund handling.

12.5 Property Damage During Service Delivery

Providers are solely responsible for any damage, loss, or injury caused to a Consumer’s property or persons during service delivery. Consumers must report any claimed property damage through the Platform within 48 hours of service completion, with supporting evidence (photos, descriptions). Tazbeat may facilitate communication and documentation between the parties but does not act as an insurer and does not guarantee compensation. Providers are strongly encouraged to hold appropriate public liability insurance.

13. Complaints, Quality Issues, and Disputes

13.1 Initial Resolution

Users should first attempt to resolve ordinary service issues respectfully through the Platform’s messaging or support tools.

13.2 Escalation to Tazbeat

Tazbeat may provide complaint intake, evidence collection, and dispute triage where appropriate. Tazbeat may ask for photos, chat history, booking records, timestamps, invoices, receipts, location details, or other evidence.

13.3 Tazbeat’s Role in Disputes

Unless mandatory law or an express written policy states otherwise, Tazbeat is not a court, insurer, or expert adjudicator. Tazbeat may, however, take reasonable platform actions, including:

• refund facilitation;
• temporary payout holds;
• credits or goodwill gestures;
• warning, suspension, or removal of users or listings;
• referral to insurance, regulators, or law enforcement where needed.

13.4 Time Limits

Material service complaints must be raised as soon as reasonably possible and no later than 7 calendar days after the scheduled service date (or 14 calendar days for property damage or disputed completion claims) unless mandatory law requires otherwise. Complaints raised outside these windows may not qualify for Platform-facilitated remedies. These windows run from the earlier of (a) the date service completion was recorded or (b) the scheduled service date.

14. Reviews, Ratings, and Reputation Effects

After an eligible booking, the Platform may allow one or both parties to leave a rating or review. Reviews may affect listing visibility, account trust signals, recommendation ranking, badges, moderation decisions, and eligibility for certain features.

Users must submit honest, relevant, and lawful reviews. Reviews may be removed or moderated if they are abusive, retaliatory, false, irrelevant, extortionate, or otherwise violate Platform rules.

Self-booking and self-review prohibition: Providers may not book their own listed services, directly or through associated or controlled Consumer accounts. Booking or reviewing one’s own services constitutes a Platform violation and may result in account suspension, reversal of affected transactions, and removal of fraudulent reviews.

15. On-Platform Communications and Off-Platform Circumvention

Bookings, changes, cancellations, and payment-related communications should be conducted through the Platform wherever possible.

Users may not use the Platform primarily to:

• exchange contact details for the purpose of moving the transaction off-platform;
• avoid Tazbeat fees, booking records, fraud checks, dispute tooling, or tax/payment reporting;
• solicit direct repeat business in breach of Platform restrictions; or
• share prohibited personal or identifying information in a manner restricted by trust-and-safety rules.

Tazbeat may restrict messaging or take enforcement action where it reasonably believes users are trying to circumvent Platform protections.

16. Safety and Regulated Services

The Platform may prohibit or limit services that are unsafe, unlawful, regulated, or unsuitable for marketplace fulfilment without additional controls.

Providers must not accept work they are not legally or professionally qualified to perform. Consumers must not request illegal, dangerous, discriminatory, or abusive work.

Tazbeat may require additional disclosures, proof of licensing, insurance, or category-specific conditions for certain services.

17. Taxes, Invoicing, and Regulatory Compliance

Unless Tazbeat expressly acts as the merchant of record or tax collector in a specific market:

• Providers are responsible for taxes applicable to their earnings, including any Value Added Tax (VAT) obligations in their country of operation — for Egyptian Providers, the applicable standard VAT rate is currently 14% under Egyptian VAT Law No. 67 of 2016;
• Consumers are responsible for any taxes or duties lawfully chargeable to them; and
• both parties must comply with invoicing, reporting, and record-keeping requirements under Applicable Law.

Tazbeat may issue receipts, booking confirmations, payment records, or payout statements for Platform administration, but these may not replace tax invoices required by local law. Tazbeat will confirm separately before Egypt launch whether it will act as merchant of record for VAT purposes.

18. Platform Remedies and Enforcement

If a user breaches these Conditions, Tazbeat may take appropriate action, including:

• booking cancellation;
• refund adjustment;
• payout hold or reversal where legally permitted;
• warning or education notice;
• loss of search visibility or feature access;
• suspension or termination of listings, shops, or accounts;
• cooperation with payment providers, regulators, or law enforcement.

Tazbeat may also recover fees, losses, chargebacks, credits, or enforcement costs as permitted by law and the Terms.

19. Country-Specific Addenda and Local Consumer Rights

These Conditions are supplemented by country-specific addenda where needed. Those addenda may address:

• mandatory cancellation/refund rights;
• local language and notice requirements;
• payment-provider disclosures;
• consumer complaint escalation channels;
• digital-contract formalities;
• invoicing, VAT, or tax rules;
• sector-specific licensing rules; and
• payout or financial-services regulation.

Nothing in these Conditions limits non-waivable rights under Applicable Law.

20. Contact Details

For booking issues, support requests, or legal notices relating to these Conditions, contact:

Tazbeat
[Legal entity name]
[Registered address, Cairo, Arab Republic of Egypt]
Support: [support@tazbeat.com]
Legal / Notices: [legal@tazbeat.com]
Phone: [support phone, if applicable]

These Conditions are subject to regular review. Please check the “Last Revised” date above. The Effective Date will be inserted upon final counsel review and publication approval. Before publication, the following items still require business/legal finalisation: (a) confirmation of VAT merchant-of-record model; (b) payment method list by country; (c) payout method confirmation; (d) country addendum publication; (e) Arabic translation and review.

Status: Draft — pending qualified legal-counsel review before publication
Version: 0.2
Last Revised: 2026-04-27
Effective Date: [TO BE FILLED — insert launch date]
Related Document: Terms of Use · Privacy Policy · Egypt Country Addendum
Platform Operator: [Tazbeat legal entity name], registered in [registration country], commercial register no. [number]
Support: [support@tazbeat.com]